At AZRADOM, we are committed to delivering your products with care and transparency.
Shipping Policy
Processing Time
All orders are processed within 1 business day.
Delivery Time
Estimated delivery time is 7 to 14 business days, depending on your location.
Please note:
- Delivery times are estimates and may vary due to external factors
- Delays may occur during peak seasons or due to customs processes
Shipping Information
- Orders are shipped to the address provided at checkout
- Please ensure your shipping details are correct to avoid delays
Returns Policy
We take pride in offering handmade products crafted in Morocco, which makes each piece unique.
Returns Eligibility
We accept returns under the following conditions:
- Item must be unused and in original condition
- Return request must be made within a reasonable time after delivery
Non-Returnable Conditions
Due to the artisanal nature of our products:
- Slight variations in color, texture, or size are not considered defects
- Items used or damaged by the customer are not eligible for return
Damaged or Incorrect Items
If you receive a defective or incorrect product, please contact us within 48 hours of delivery.
We will:
- Review your request
- Offer a replacement or appropriate solution
Return Shipping
- Customers are responsible for return shipping costs
- Shipping fees are non-refundable unless the item is defective
Contact Us
For any shipping or return inquiries, please contact:
Primary Support: support@azradom.com
General Inquiries: info.azrahome@gmail.com
Thank you for choosing AZRADOM — where handmade craftsmanship meets everyday elegance.